Metro Vancouver Regional Parks Foundation aims to protect and enhance Metro Vancouver’s regional parks, regional greenways, and other regional parkland.
To carry out our mission, it’s important to communicate with you. And we’re committed to respecting our relationship with you, whether close or distant.
This privacy statement reflects our best efforts to maintain this respect, while ensuring we can communicate broadly, personally and accurately in the most cost-effective way possible. It explains how we collect, use and safeguard your personal information.
Information we collect and how we use it
“Personal information” is any information that can be used to identify (or infer the identity of) a specific person, including, for example, your name, address, birth date, gender, etc. In some cases, your computer’s IP address can be considered personal information, as it may give some indication of your geographic location.
We may ask you for personal information in a variety of ways, including website forms, surveys, mail-in forms, over the phone and in person.
There are a range of reasons why we may ask you for this information, including: to process a donation or registration; to fulfil your subscription to an e-newsletter; to invite you to events; or to provide other information about us which might interest you. We may also contact you by mail, email or phone about opportunities to donate in support of our work.
Your choice to provide us with your personal information is at your discretion. You may always elect to withhold information. In some cases, we will require your personal information in order to fulfil something you’ve asked of us. For example, when you make a donation, we’re required by law to take your full name and mailing address in order to send you a tax-deductible receipt.
Cookies and data technology
In some cases, interacting with our websites, social media accounts or emails provides us with “anonymous” data, such as IP address, link clicks, page visits, the time spent on a page, etc. We use Google Analytics on our website to learn where you are, when you’re using our site and what content you find most interesting. This helps us stay relevant.
We may also use third-party cookies, beacons and other storage technologies to understand what website content is most important to you so that we can measure our performance and target sponsored and unsponsored content to you on those third-party party platforms. For example, we may use Meta’s tracking pixel to learn about what content you are interested in on our website so that we can serve only our most relevant advertising to you on Meta platforms, including Facebook and Instagram. You can opt out from such Facebook advertising by clicking “Why am I seeing this?” on our Facebook ads, clicking “Options” and then selecting “Hide all ads from this advertiser.”
It’s possible for us to put anonymous data together with personal information you give us to find out more about you. This helps us respect what we know about you. For example, when we have campaigns that are meaningful locally, we try our best to send them to the affected communities and avoid sending irrelevant or too many emails.
In some cases, we may aggregate your information with other peoples’ in order to report on campaigns. For example, we may count the number of people who donate based on their postal code. That way, we can show where people in Canada are taking action — with the number (e.g., “516 people from Burnaby have donated to this campaign”) or by indicating the total on a map. We do not display your actual postal code.
Use of third parties
In many cases, we don’t actually collect and store personal information in our systems, but instead use a third party. For example, we may use Survey Monkey to send out a survey or Eventbrite to provide an online registration form.
Such services have resources dedicated to maintaining security and confidentiality, and we ensure that any third-party partner has written policies about never sharing your information with anyone other than the Metro Vancouver Regional Parks Foundation.
Donation and credit card information
In order to donate to us, you may need to provide your credit card information.
In the case of donations made online, we do not collect your credit card information. Instead, this information is collected and processed by third-party, PCI-compliant services. We use DonorPerfect online forms to collect your payment information, which is processed directly through SafeSave™. Account information for Recurring Pledges/Monthly Giving is encrypted and stored securely via SafeSave™ for automatic processing of your future payments.
We collect donations made by credit card in person, through the mail or by phone and process them using this same software.
A word on fundraising
As a registered Canadian charity, we cannot do our work without the financial support of our many generous donors. We do our best to reach out to as many possible individual supporters as we can. Our donors allow us to maintain our independence.
We may use information you provide (such as your postal code) to find more complete contact information from other sources (such as Canada Post) so we can reach out to you, and we may use third-party providers to help. The chance to send you a letter or give you a phone call helps us see if we’re a good fit for you when it comes to making donations. You may opt out of these communications at any time by contacting firstname.lastname@example.org.
Links to other websites
What you need to know about consent
By providing personal information to us, you allow “deemed” consent to the collection, use and disclosure of your information in accordance with this privacy statement.
When you provide contact information to us for one purpose, we may contact you using that information for other areas of our work. For example, if you sign up for our Snap and Share program, we may email you about opportunities to support our work with a donation. Or, if you make a donation and provide us with your mailing address, we may also send a paper newsletter to your home in order to keep you up-to-date with work you’ve helped make happen.
We respect your right to control your personal information — please contact us immediately if you want us to stop using it in any particular way. We will fulfil your request in the timeliest way possible.
Please note: In order to adhere to Canada Customs and Revenue Agency rules, we are required to maintain donation records and are not allowed to remove this information from our internal records, even at your request.
Please also note: We may be unable to provide you with certain information or services if you do not give us specific personal information. For example, we cannot issue you a charitable tax receipt if you don’t provide your address, or send you an e-newsletter if you don’t share your email address.
Updating your consent
If you would like to stop receiving email from us at any time, click the unsubscribe link at the bottom of any of our emails or you can email email@example.com and type “unsubscribe” in the subject line.
If you would like to stop receiving mail solicitations or our paper newsletter from us, please email firstname.lastname@example.org. You can also reach us by phone at 778-900-1053.
Upon reasonable request and notice, you may view and have corrections made to the personal information we hold about you, subject to any legal or contractual restrictions. If you are aware of any inaccuracies in the personal information we hold about you or to remove all of your information from our databases, please contact our privacy officer at email@example.com.
Ways to prevent us from collecting “anonymous” data
Information we share
Donation information we share for donation acknowledgement purposes
We believe it is important to say thank you in a timely, and personal way. In order to facilitate easy communication between the donor and the parties campaigning for donations, we may share information with some third parties, strictly for the purpose of giving the campaigning individual or group the opportunity to directly thank the donor.
When you make a commemorative gift, in honour or in memory of an individual, we will share your name, gift amount, and contact information with the next-of-kin or honouree.
For gifts to named funds or gifts to support Park Partners projects, we may share this same information with the Fund’s advisors or representatives of the Park Partner organization.
You credit card details are never shared. We do not grant these third parties the use of your information for any purpose beyond donor recognition. If you would prefer this information is kept anonymous, please call 788-900-1053, email firstname.lastname@example.org or write to us with your donation and indicate your sharing preferences.
In order to communicate with you, we sometimes work with external organizations and have them contact you on our behalf. We require them to take measures to properly safeguard your information and only use it for the purpose specified by us, in a manner consistent with this privacy statement.
For example, we may work with a mailing company that sends out our fundraising letters. We give them a list of names and mailing addresses of people we want to contact. They sort the lists, print the letters, stuff the envelopes and drop the mail off at Canada Post, which delivers it to your door. Another example is that we use an email tool to send out our e-newsletters.
We sometimes send personal information to outside organizations who help us better communicate with you. We only work with organizations that have comprehensive security and confidentiality policies, including written policies that do not allow them to use or share your information with anyone other than the Metro Vancouver Regional Parks Foundation.
We do not sell or exchange email addresses with other organizations.
In some instances, we may promote actions or petitions on our websites in partnership with other non-profit organizations. In these cases, we give you the clear option of whether you want us to share your email with them.
We do not sell or exchange mailing addresses with other organizations.
In some cases, we mail send out a joint mailing with a Park Partner or other organization highlighting programs and projects we work on together. In these cases, Metro Vancouver Regional Parks Foundation does not provide any mailing address to the partner organization, except as outlined in policies previously listed.
How we keep your information secure
We endeavour to maintain appropriate physical, procedural and technical safeguards for your personal information. Some information we collect may be stored and processed on servers located outside your jurisdiction of residence, including outside your country. As a result, this information may be subject to disclosure to governments, courts or law enforcement agencies in those areas, according to their laws, without notice to us or you.
Privacy statement updates and changes
We may change this privacy statement from time to time without notice. Changes will be reflected on this page.
Need more information?
For further information, please contact our privacy officer by email at email@example.com or by mail to: 6825 Cariboo Rd, Burnaby, BC, V3N 4A3.
This document is available to the public and explains how we collect, use and disclose information, in accordance with this privacy statement, the Personal Information and Electronic Documents Act, the Personal Information Protection Act and other relevant legislation.